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You must notify us within 30 calendar days of receiving your order to qualify for a refund or exchange.
We only accept returns that are unopened, unused, in their original packaging and in a re-saleable condition. You are responsible for paying the shipping costs for returning items. We recommend using a tracked delivery service as we can't be held responsible for missing or damaged parcels. Once returned and the items' condition has been approved, you will be credited to your original method of payment.
Lucky Dip items cannot be exchanged.
If your goods are faulty, please contact us with supporting images to ask for a replacement or refund.
All digital products become non-refundable once their download has started. If you haven't yet accessed the download link(s) and would like to cancel your PDF pattern order, please notify us within 30 days of receiving your order.
Tickets to our workshops, including our monthly Embroidery Huddle at Meggies, are non-refundable and non-transferable.
REQUEST A REFUND OR EXCHANGE
Please contact us at email@example.com with your order number.